General terms and conditions of business

1. Scope

The following general terms and conditions apply to all contracts, deliveries and other services between

roof street 43
D - 81243 Munich

legally represented by Managing Director Friederike Klingholz and you as a customer. We hereby expressly object to deviating conditions of the contractual partner, unless we have expressly agreed to these conditions.

1.2 A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

1.3 Entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Conclusion of contract

2.1 Our offers are non-binding and are subject to their availability. Small deviations and technical changes compared to our illustrations or descriptions are possible, provided this is reasonable for the customer.

2.2 By clicking the "Buy" button, you place a binding order (offer within the meaning of § 145 BGB) for the goods contained in the shopping cart. The purchase contract is concluded when we accept your order by sending an order confirmation via e-mail immediately after receiving your order.

3. Insight into the text of the contract Your individual contract data will be saved as part of the order. You will receive the order data entered when placing your order with the order confirmation by e-mail. You can view the general terms and conditions at any time at

4. Delivery and Payment

4.1 All prices are charged according to § 19 UStG without sales tax and plus shipping costs.

4.2 The delivery takes place against payment in advance, PayPal, credit card (Mastercard and Visa) and Klarna invoice.

In the case of advance payment, the payment amount is due within five days of the conclusion of the contract. The transfer of the payment amount has to our account
Deutsche Bank Augsburg
IBAN: DE20 7102 7207 0001 0015 6869 00
to take place. When paying by credit card, your account will be debited at the earliest when the goods are shipped.

In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna") we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise regulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will receive further information for the respective payment option and in the ordering process.

Purchase on account via Klarna: The invoice amount is due 14 days after the goods have been shipped and the invoice has been received.

4.3 If you are in arrears with your payment, we can claim interest on arrears at the statutory rate. However, you are permitted to provide counter-evidence that we have incurred less or no damage caused by the delay than what we have asserted. Deliveries are made from stock to the address specified by the customer.

4.4 The goods will be dispatched within five to seven working days. Delays can either be found on the product page or we will inform you by email or telephone. We reserve the right to make a partial delivery if this appears advantageous for speedy processing and if this is reasonable for you. Subsequent deliveries resulting from this are free of freight charges for you. The delivery by us is subject to the correct and timely delivery by our suppliers. If our suppliers do not supply us with the ordered goods despite contractual obligations, we are entitled to withdraw from the customer. In this case we will inform the customer immediately that the ordered goods are not available. A purchase price already paid by the customer will be refunded immediately. The aforementioned right of withdrawal only exists for us if we are not responsible for the impediment to performance ourselves.

4.5 The shipping costs within Germany are usually €4.99. In all other EU countries, the shipping costs are usually €11.99.

4.6 Delivery is made within the delivery area specified by the seller to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive. Deviating from this, if the payment method PayPal is selected, the delivery address stored by the customer at PayPal at the time of payment is decisive.

4.7 If delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply with regard to the costs for the delivery if the customer effectively exercises his right of withdrawal. If the customer effectively exercises the right of cancellation, the regulation made in the seller's cancellation policy applies to the return costs.

4.8 If the customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the goods sold passes to the customer as soon as the seller has delivered the item to the forwarding agent, carrier or other person or institution responsible for carrying out the shipment. If the customer acts as a consumer, the risk of accidental loss and accidental deterioration of the goods sold only passes when the goods are handed over to the customer or an authorized recipient. Deviating from this, the risk of accidental loss and accidental deterioration of the goods sold also passes to the customer for consumers as soon as the seller has delivered the item to the freight forwarder, the carrier or the person or institution otherwise responsible for carrying out the shipment, if the Customer has commissioned the forwarding agent, carrier or other person or institution responsible for carrying out the shipment and the seller has not previously named this person or institution to the customer.

4.9 The seller reserves the right to withdraw from the contract in the event of incorrect or improper delivery to himself. This only applies in the event that the seller is not responsible for the non-delivery and has concluded a specific hedging transaction with the supplier with due diligence. The seller will use all reasonable efforts to procure the goods. In the case of unavailability or only partial availability of the goods, the customer will be informed immediately and the consideration will be refunded immediately.

5. Right of Withdrawal

5.1 You have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. In order to exercise your right of withdrawal, you must inform us
kilim - Friederike Klingholz
roof street 43
D - 81243 Munich
Phone: +49 (0) 152 / 09 95 25 57
by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation

If you revoke this contract, we have to repay all payments that we have received from you immediately and at the latest within 14 days from the day on which we received the notification of your revocation of this contract. We do not assume the direct costs of the return and you must bear them.
For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back to us.)

kilim - Friederike Klingholz
roof street 43
D - 81243 Munich
Phone: +49 (0) 152 / 09 95 25 57


I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

Ordered on (*) / received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if notification is on paper)


(*) Delete where not applicable

6. Warranty

Statutory warranty rights apply to all goods from our shop.

7. Damage in transit

Transport damage that is visible from the outside must be reported to the supplier immediately upon receipt of the goods: You can refuse acceptance or accept it with reservations and note this on the delivery note. Please inform us immediately afterwards about the transport damage found.
Hidden transport damage (i.e. damage that cannot be seen from the outside) and defects must be reported in writing within 7 days.

8. Retention of Title

The goods remain the property of kilim until full payment has been made.

9. Liability

9.1 If claims for damages are asserted against us, we are liable for intent or gross negligence, including intent or gross negligence on the part of our legal representatives or vicarious agents. In all other cases, our liability is limited to the foreseeable damage that typically occurs when the contract is concluded, except in the case of intent or gross negligence.

9.2 We are only liable for slight negligence if we breach an obligation, compliance with which is of particular importance for achieving the purpose of the contract (cardinal obligation).

9.3 Unless otherwise agreed above, liability is excluded.

9.4 Liability under the Product Liability Act remains unaffected (§§ 1, 14 Product Liability Act).

9.5 None of the aforementioned exclusions and/or limitations of liability apply to damage to life, body and health of people.

10 . Applicable Law

This contract is subject to the law of the Federal Republic of Germany. The UN sales law (Convention on Contracts for the International Sale of Goods - CISG) is excluded.